GUEST FAQ

New to Evolve? Here's everything you need to know about how we're revolutionizing the way you travel.

Travel With Us

Q. WHAT MAKES EVOLVE DIFFERENT?

A. Booking a vacation rental used to be a bit of a gamble. You could never be sure if you would hear back from someone, whether the property would match your expectations, or what to do if you had an issue. And we thought: you know what? Vacation rental should be easier than that.

Evolve does vacation rental differently. We make your online booking experience effortless by providing listings with accurate photos, descriptions, rates, and calendars. Our rentals also adhere to our 4 Core Property Standards, so you’ll always arrive to a home that’s Safe, Clean, Guest Ready, and As Advertised.

Have questions about a property or want to talk to a real live human being? Our dedicated Travel Advisors are available 7 days a week, and they’ll be happy to give you all the information you need to rent the perfect home for your vacation.

Evolve takes the guesswork out of booking a vacation rental. When you book with us you’re getting amazing homes, great customer service, and the easiest booking experience you’ve ever had.

Q. WHY SHOULD I BOOK THROUGH EVOLVE?

A. Evolve eliminates all the hassle and guesswork that travelers typically experience when booking a vacation rental.

  • Best Rate Guarantee. We've negotiated the best possible rates with our owners, which means you'll never find an Evolve property at a lower price.

  • Trustworthy Calendars. Our calendars are updated daily so you never have to guess about the availability of a property.

  • Secure Online Booking. Book instantly with your credit card using our secure online reservation system.

  • No Security Deposits. Gone are the days of delayed deposit returns and post-trip disputes.

  • Personalized Customer Service. Work with one of our in-house Travel Advisors to get the most out of your vacation rental experience.

  • Vetted & Verified Properties. Our strict property review process means no surprises when you arrive at one of our homes.

Q. HOW ARE SECURITY DEPOSITS HANDLED?

A. In lieu of a security or damage deposit, Evolve properties are covered by our Damage Protection insurance program, which is fully backed by Assurant. For a non-refundable fee of approximately $14.50 per night, you and your traveling party are protected with up to $3,000 in coverage towards unintentional property damages that occur during your stay.

We’ve found this approach is much easier and less expensive for our guests than a substantial deposit payment. Your initial cost to book is much lower, and there is no need to worry about a dispute with the owner over potential damages after your stay.

We caution all guests that intentional and willful damage, as well as damage caused by violating rules such as maximum occupancy or "No Pets" policies, may still be assessed a post-stay charge per the terms of our Rental Agreement.

Q. ARE YOUR RATES NEGOTIABLE?

A. We've negotiated the best possible rates with our owners so that you don't have to do the haggling. We also continually monitor rate trends to ensure that our properties are always priced competitively. Finally, we offer a Best Rate Guarantee, which means you’ll never find an Evolve home at a better rate anywhere – period.

Q. DO YOU OFFER TRAVEL INSURANCE?

A. Yes we do! Unlike hotels, vacation rentals require non-refundable payments to secure a reservation. That’s why we highly recommend purchasing travel insurance to protect against unforeseen issues that occur prior to and during your trip.

Here's a summary of the travel insurance options that can be added to your Evolve reservation:

Basic Travel Insurance

This option covers up to 100% of your non-refundable trip cost if you cancel due to illness or injury, plus additional benefits. Basic Travel Insurance can be added to your reservation for 7% of your total booking fee. Click here for more details.

Cancel For Any Reason Travel Insurance

This option provides the same coverage as Basic Travel Insurance, plus 75% of your non-refundable trip costs will be covered if you cancel for ANY reason up to 72 hours prior to your trip. Cancel For Any Reason Travel Insurance can be added to your reservation for 9.5% of your total booking fee. Click here for more details.

Travel Insurance is available, at your option, and can be added to your reservation on our checkout page. To add Travel Insurance to an existing reservation, please call us at 1.877.818.1013.

Q. WILL I HAVE TO ACCEPT A RENTAL AGREEMENT?

A. Yes. All guests must accept our rental agreement either online or over the phone when you make your booking. Please click here to review our standard rental agreement (terms may vary by property).

Q. WHAT HAPPENS AFTER I BOOK MY TRIP?

A. Immediately after booking your trip online, you’ll receive an initial email confirming the details of your reservation and inviting you to sign up for an Evolve Guest Account.

Within 24 hours of booking, our Travel Advisors will process your initial payment and send you a payment confirmation email.

30 days prior to your arrival, the remaining balance on your reservation will be automatically charged to your credit card on file.

15 days prior to your arrival, you will receive an email with check-in instructions, including the exact address of your property and details on how to get in touch with your local contact.

At any time, you can contact us at 877.818.1014 (press 1) with questions, changes to your reservation, or any other issue you’ve encountered. You can also use your Evolve Guest Account to make changes online, email your trip details to friends and family, and easily access your check-in instructions and directions to the property.

Q. WHAT IF I NEED TO CANCEL MY TRIP?

A. Unlike hotel rooms, vacation rentals require non-refundable payments. This means that while you’re welcome to cancel your booking at any time, you will forfeit the payments you have made to date - unless you have purchased travel insurance.

We’d hate for you to miss out on your vacation because of an unforeseen illness or injury, so we highly recommend protecting the monies you’ve allocated for this rental with travel insurance. If you need to cancel, travel insurance helps ensure you’ll be able to use those funds to reschedule a trip at a later date.