Bright Washington Condo: Near Parks & Trails!

Reviews

• Not clean enough

  2/5

  For the $160 cleaning fee we had to pay, I thought this place would be clean. And, I didn't expect to have to remove linens and towels, clean the dishes, and take out the trash myself for that price. It did not look or feel clean and it is frustrating that we paid so much for what we got.

  The smoke detector in the master bedroom was missing.

  The sheets in the master bedroom need replacing. They are old, thin, pilling, and had something stuck to the bottom sheet. They were gross.

  The pillows need to be replaced. Thankfully I brought my own.

  The Bathroom exhaust fan in the master bathroom is filthy and needs cleaning.

  The walls around the toilet in the master bathroom are gross and need cleaning.

  The refrigerator doors looked disgusting. They were wiped down with something but it left a dirty-looking film.

  There were 2 missing plates in the cupboard.

  There was only 1 glass cup in the kitchen.

  The lamp knob was missing in one of the upstairs bedrooms so you can't turn the lamp on.

  The closet light in the same bedroom is very dim and needs to be replaced.

  The upstairs bathroom sink has a slow drain and needs to be cleaned.

  There was a burned-out light bulb in the upstairs bathroom.

  The Ceiling fans were all very dusty.

  The baseboards were dusty.

  The TV console was dusty and had stuff up underneath it.

  In the garage, the light cover was hanging open.

  etc, etc, etc

  Manager's Response:

  Hi Lenor, thank you for taking the time to leave a review. We genuinely appreciate your feedback, and the homeowner would like to share the following:
  -We apologize for the negative experience you had regarding the cleanliness of our townhome. As owners, we were the last to use and clean the property before your stay. We made every effort to thoroughly clean it before our departure, however, we regret that it was still dusty upon your arrival.
  -Additionally, we apologize for the burnt-out light bulb and the delay in replacing the smoke alarm. We appreciate you bringing these issues to our attention, as well as notifying us about the dim light and missing knob on the lamp. We will promptly address these issues to ensure they are resolved for future guests.
  -Regarding the observation about something hanging down in the garage, we were unaware of this issue, but we will investigate and rectify it accordingly.
  -We greatly appreciate your observations and for bringing these issues to our attention. Your feedback is invaluable to us as we strive to consistently enhance the experience for all our guests.
  Our commitment to providing an exceptional stay remains steadfast, and we eagerly anticipate hosting many more satisfied guests.

• Room for everyone

  4/5

  The townhome had everything we needed. We came down for a quick mountain bike trip. Location was great and we loved the pool and hot tub after a long day of riding. My only complaint is that the townhome was a little dirty. Lots of the dishes we used were dirty so I had to wash them before we could use them. our feet were also sticking to the floor in the kitchen. The upstairs bathtub was also dirty and the shower curtain needs to be replaced because it is disgusting! Other than that we enjoyed our stay.

  *This review was originally posted on Vrbo

• Nice stay

  5/5

  Clean and comfortable. Good mattresses. Thank you for a fun family weekend full of swimming.

  *This review was originally posted on Vrbo

• It was perfect!

  5/5

  Everything we needed for the 5-day trip was there!! We didn’t need to bring/buy anything extra. It was amazingly clean, fresh, and the beds were so comfortable!!! It was absolutely everything we needed for our trip to Sand Hollow!! And it was only 10 minutes away from everything. We would love to book at this same house every year for now on!!

• Good stay

  4/5

  Upon arrival the bathrooms were still a little dirty, and there was not enough toilet paper or garbage bags for the whole stay. Other then that it was great

  *This review was originally posted on Vrbo