Rustic Poconos Home w/ Grill: Steps to Beach!

Reviews

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo

• Do not rent here

  1/5

  2 bedrooms had holes

  Bathroom had hole in wall

  Hand prints all over bedroom walls

  Paint is terrible all around the home

  American eagle bag in closet from past guest

  Brown water from all faucets

  No broom shovel

  Hot tub dirty with brown ring around it

  Porch light broken

  Everything was old!

  Pots and pans were terribly worn

  Dishes were dirty with huge chunks of food on them

  This is the list I made of what was wrong. There were more issues but this is all I remember. I seriously cannot believe this. Joe needs to be taken off all the paperwork. I contacted him because we needed to shovel out the driveway. He has the nastiest attitude. Said he didnt know and raised his voice in annoyance. Didnt get an email back from Molly when I reached out for assistance. Just all around HORRIBLE experience. Ruined the birthday trip for my best friend. I literally want a refund. I felt dirty being in that home.

  *This review was originally posted on Vrbo

• Family Vacation

  4/5

  The house accommodated my family nicely. The location was ideal, being so close to the beach. A tranquil neighborhood. Our one issue is with the 10:00 checkout.

  *This review was originally posted on Vrbo

• Not what you see!

  1/5

  The place was not totally cleaned. There was hair and sand on the couch. The hot tub didn't work properly. The roof leaked on to the bed in the upstairs bedroom the first night we were there. The dinning room table chairs were not safe to sit on and all had broken or loose legs. The back porch was falling apart.The description says "steps to the beach" which is completely not true. The dumpsters for garbage were a 5 mile round trip to get rid of garbage. Check out was at 10 am but the dumpsters didn't open until 11 am, so having to keep garbage in your car for an hour waiting to dump it from vacation. They didn't even provide beach tags for check out day to be able to use the facilities while waiting to dump our trash.I would not recommend this place at all.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gladys, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - Unfortunately, there was a storm during your stay and the area had unusual torrential downpours. This is the first time we’ve had an issue with the roof. We wish you would have reached out to us during your stay so that we could have quickly resolved this out-of-the-ordinary situation. We immediately fixed the roof after receiving your review so our future guests can rest easy.
  - We are sorry to hear you encountered some maintenance issues. We inspected all the chairs after your stay and found no broken chair legs. There were a couple of loose chair legs from guests sliding the chairs along the floor. However, these chairs have since been replaced with metal chairs to prevent this from happening in the future.
  - Our management company ensures all amenities are working before every guest's arrival. The back porch was recently refurbished before your stay and was in good shape before your arrival. There is also not a hot tub at this property. However, there is a whirlpool bathtub. The whirlpool tub is cleaned, disinfected, and tested after each guest stay and was in working order before your arrival.
  - We do include a map on our listing so that guests can see the approximate location of the home before booking, but we apologize that this caught you off guard. The home is located near the beach and guests can make a left out of the driveway and it is approximately one and a half blocks from our front door. Also, the location of community trash receptacles is located at the entrance/exit to the community and close to the property.
  - While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!

• Don't believe everything you see

  1/5

  When you look at the pictures you think "this looks a really nice place to rent". When you see it in person you will probably think otherwise. The walls are dirty and could use a coat of paint or a very thorough cleaning. There are also holes in the wall not shown anywhere in the listing. The listing touts a fully stocked kitchen but when we arrived there wasn't any pot or pan large enough to cook for the 8 persons the house holds. When we went to bed we discovered that the sheets on the bed were dirty and stained. One bed didn't even have a full set of sheets on it. If you have a larger group or want to use the the jacuzzi tub you will not have enough water to fill the tub or for more than 1 person at a time to take a shower. When someone flushes a toilet or uses the sink the shower water pressure pretty much goes to zero. When we arrived a number of the dining room chairs were broken and ready to collapse. Like one of the other reviews, the freezer did not maintain freezing temperatures. We had bought ice cream when we went to eat it, it had turned to soup in the freezer and was in-edible. When contacting the person on call about the issues he pretty much gave us a "what do you want me to do about that?" attitude and pretty much insinuated that we caused the problems (we had only been there 2 hours at that point). We contacted the other number provided on the check-in sheet and found out the person on call was really the owner (who was out of town for the weekend). Fortunately, the other person attempted to fix the issues by coming to the house and tightening the screws on the dining room chairs, bringing some kitchen towels and pot holders and changing the dirty sheets on the bed. We still had to go out and purchase some pots and other kitchen items in order to accommodate our guests.

  *This review was originally posted on Vrbo

  Manager's Response:

  Cameron, we always appreciate honest and constructive feedback, but after talking with the homeowner, we'd like to clarify the following points:
  -"Transparency is very important to us which is why we use professional photographers to ensure the home is as advertised. We can assure you that after inspecting the home, we found no holes in the wall or any other problems with them.
  -We provide a full set of pots and pans in the kitchen to accommodate the maximum occupancy of 8 guests. Previous guests who have stayed with us found this to be a more than adequate amount to satisfy their needs comfortably. When we heard from you, you let us know there were more than eight people in the home which of course violated the occupancy. We can only imagine this was the reason why you had to purchase more kitchen supplies.
  -The house is thoroughly cleaned and sanitized after each guest
  with EPA products to kill all germs and viruses. All the linens on the beds are removed and replaced with clean and fresh linens. Upon being notified of a problem with the sheets, our cleaning service inspected them and found one small mark which was caused by our laundry detergent. We replaced it immediately with new linens so you could continue with your stay. The other bed that you mentioned was equipped with bedding, just tucked professionally.
  -The jacuzzi tub is only meant for one person and most water heaters cannot accommodate a supply for 8 people back to back. Regarding the water pressure, our home works on well water so the pressure is determined by how much water is being supplied elsewhere in the home.
  -We're glad our contact could assist with the kitchen chairs. While they were not broken, they did appear to need just a quick tightening of the bolts.
  -We haven’t had any problems with the freezer before or after your stay. The owner checks the home for any issues before each guest's arrival and the freezer was in working order. Sometimes leaving the door open can result in the freezer losing temperature.
  Unfortunately, the unit was left in unsatisfactory conditions after your stay which impacted subsequent guests. While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own."