Serene Family Condo w/ Balcony & Fireplace!

Reviews

• Nice, quiet little place to stay near Silver Dollar City

  5/5

  We stayed 5 nights here. Condo is very clean, but there is a smell of cigarette smoke as is mentioned in some other reviews. That was not a deal-breaker for us - I brought along an essential oil diffuser to help with that issue. Apparently this is a ventilation problem with an adjacent unit, which is unfortunate because it’s obvious that this particular condo is a well-kept non-smoking unit. Plenty of kitchen items available for use, nice balcony overlooking a wooded area, very quiet neighborhood. This unit is maybe 2 miles from SDC, so it’s a great spot if that’s on your itinerary. Owner is very friendly, responsive and obviously aiming to make each guest’s stay as nice as possible. There are 2-3 flights of steps to get to this lower unit, which might be difficult for someone with mobility issues. Overall, we enjoyed our stay here. Wish it hadn’t been so unexpectedly cold that week because we had limited opportunity to use that nice balcony furniture!

  Manager's Response:

  From the owner: "Hey Scott! I am delighted you stayed with us. I am sorry for the weather. Spring in Missouri, no telling what you will get. We are currently working on the ventilation issue. A new ventilation system should be in place next week! Come back and see us soon!"

• Nice condo!

  5/5

  We stayed for 3 days and this condo was just as described. We prefer to stay at Notch Estates because it's close to SDC. The condo was clean and the bed were comfortable.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hey Angie! Thank you so much for choosing to stay with us. So glad you had a great experience. Come back and see us soon!"

• Stairs, stairs, stairs

  2/5

  We (and others) booked this property due to "no stairs" being advertised on 4 travel websites. Three treacherous flights of stairs (2 of which do not have handrails on each side) are required to enter this property. Not acceptable! We were livid upon arrival and the host sent us a screenshot of Evolve property information saying stairs were required for entry. We had never received this information with our booking! By 6 pm that evening, the "no stairs" had been removed from all 4 of those travel websites. It was 30 degrees when we arrived and no blankets were on the beds. All of the towels were hung soaking wet on the hooks. There were no wash cloths or hand towels. The kitchen had no dish cloths, scrubbers, skillets, or spatulas. The walk-in shower had no water pressure and was constantly dripping...so much so that the floor was soaking wet the next morning. The host said he would send maintenance but that never happened. The shower door would not close because the shower door was off the track. I noticed this was a problem in September 2023 reviews. This host does not care and seems to believe more in decoration than accommodation! There were also blood stains on the towels and pubic hairs in the shower when we arrived. Disgusting!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - I want to express my sincere apologies for the unfortunate experience you encountered during your stay. It's disheartening to hear that your expectations were not met and that you encountered several issues that impacted your stay.
  - I truly appreciate your feedback and want to address your concerns. Firstly, I want to assure you that I responded promptly to each of your requests as soon as they were brought to my attention. However, I regret any miscommunication that may have occurred during our interactions. It was never my intention to inconvenience you or your wife in any way.
  - Regarding the amenities and cleanliness of the property, I'm deeply sorry for the shortcomings you experienced. I take cleanliness and guest satisfaction very seriously, and I understand how unsettling it must have been. This falls far below the standards we strive to uphold, we offered to send the cleaning team back to the property to address your concerns, but you politely declined the offer. I will be addressing this matter with our cleaning team to ensure that such oversights are not repeated.
  - Additionally, I'm sorry to hear about the issues with the shower door, water pressure, and the lack of essential items in the kitchen. Rest assured, I will personally oversee these matters and take the necessary steps to rectify them promptly.
  - Regarding the misunderstanding about the stairs, I apologize if there was any confusion. We do indicate in the listing that stairs are required for entry and provide this information in multiple locations for clarity. However, I understand that this may have been overlooked, and I apologize for any inconvenience this caused.
  - Once again, I apologize for the negative experience you had during your stay. Your feedback is invaluable to us, and we will use it to improve our services and ensure that future guests do not encounter similar issues.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• PRACTICAL STAY

  4/5

  The unit was clean but smelled of smoke. The washer held water and we were unable to wash our clothing. The owner answered my call right away but was unable to remedy the problems while were in the unit. He assured us that he has a ventilation service in place to evaluate the circulation as apparently the smoke travels through the ducts from the neighbors units. Given the holiday's it was understandable that the washer repairman was unable to come right away. Regardless, this was a very nice unit and we would stay here again, if necessary repairs and changes occur.

  *This review was originally posted on Vrbo

• Lots of stairs GREAT view

  4/5

  Very quiet neighborhood, safe and lots of parking. Comfortable with plenty of seating. The deck view is amazing, looking out into a wooded area. With luggage the stairs were a lot! One entrance was 3 flights the other a long 2 flight. The fireplace made it extra cozy. For being Branson, it was easy to navigate and away from all the noise.

  *This review was originally posted on Vrbo