Luxe Reunion House w/ Private Pool: Near Disney!

Reviews

• Stay in Luxe Reunion House

  5/5

  We loved our stay at the home. The pool area was great! The temperature of the pool and hot tub was perfect. Everything was as described and worked. We would stay again.

• Quiet Oasis

  5/5

  This property was exactly as listed and was located in a quiet, clean and safe area of Reunion Florida. House is bright and airy, the rooms were large and clean. They could use a new washer/dryer unit but it worked ok and met our needs. We would definitely stay there again! The management was easy to reach and very responsive. Good property for families and girls trips.

  *This review was originally posted on Vrbo

• After Covid 2022

  3/5

  Could have been wonderful if you wouldn't have just kept saying the internet being out was beyond your control, instead of just making some sort of offer of provisions. We paid over $1800 and couldn't even watch the game from the house. Some friends at another property didn't seem to have internet issues, but that's ok. The fridge was dirty, shower was dirty, and the downstairs bedroom smelled of mildew. Very unfriendly neighborsBut thanks for the hospitality.

  *This review was originally posted on Vrbo

  Manager's Response:

  Almanita, thanks for staying with us. We're sorry you encountered issues that had a negative impact on your stay.
  
  - We're sorry you experienced network issues throughout your stay. There was a major internet outage caused by the hurricane and it ended up taking several weeks to fix.
  
  - We try our best to provide a great environment for guests, but sometimes external factors like unfriendly neighbors are simply out of our control. We are sorry you had this experience.
  
  - We apologize for the lack of cleanliness. We have the home professionally cleaned in between each guest's stay. Thanks for bringing this to our attention. We will be reaching out to our team to set forth better cleaning practices.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Spacious and Beautiful but Has Issues that Need Attention

  4/5

  Although this spacious house is beautiful and comfortable, it had a bunch of issues during our stay. I emailed the manager, but he rejected each of my complaints and offered no compensation. Here they are for you to determine if it's worth dealing with. The primary issue was that the carpet in the downstairs bedroom closet was soaking wet. The morning of our arrival I was notified the carpets had been cleaned in the house and they would be dry by the time we arrived. However, the carpet remained soaking wet for the entire stay. Along with the wetness was an awful odor, we seriously looked for rotten food or a dead animal when we arrived. The smell abated after a day or so and we didn't have the time or energy to make a complaint, since we were booked at Disney every day, and couldn't bear the hassle of switching to a new place. So we kept the closet door closed, brought in some air fresheners, and suffered through. I emailed the manager to tell him and he noted that this was the result of Hurricane Ian. He never mentioned that before... I think he knew the carpet would be soaking for awhile, but played it off like it was from being cleaned. He certainly never warned us about the atrocious smell. It's one thing to deal with hurricane stuff, which I can totally understand, but being misled is a different situation. Here are the rest of the issues... The sliding screen door to the back patio is extremely difficult to open and close and makes a terrible screeching noise. The manager said if we'd told him, he could've just put some WD-40 in there. That screen is about 10 feet tall and needs to be replaced. Lubricant won't solve it. The alarm on the sliding back door went off all the time and would absolutely not turn off no matter what we did. The manager said you press the button and it goes off. Nope. The beds have some kind of plastic on them, which is offensive, and makes so much noise. There is black mold in the bathroom showers. There was no bathmat in the bathroom of the primary bedroom. Make sure you bring your own toilet paper and paper towels. Nothing too terrible. Just surprising for the price paid. It was gorgeous and much more affordable than a Disney resort, and if it hadn't had soaking wet floors and some other weird inconveniences, it would have been perfect.

  *This review was originally posted on Vrbo

• Best vacation house. My family loved it, the kids enoyed the pool. It was clean, spacious and all details were accurate. Will come back again.

  5/5

  BEST VACATION HOME