Beachfront Panama City Resort Condo w/ 2 King Beds

Reviews

• Excellent location/resort but condo not clean

  3/5

  The resort is great, lots of pools, hot tubs, tiki bar and Starbucks. The condo was small and not super clean…I had to strip master bed and wash sheets as they had clearly not been cleaned (full of hair). When I reported it, I was told that it was lint from dryer (it was human hair all over). The bathrooms were also not super clean, master shower had not been cleaned. The floors were kinda gross. The gym is NOT open to renters. Cable was not working in master bed, maintenance showed up two days after it was reported and my kids were not comfortable letting them in because we weren’t home. We got zero notice that they were coming so we could arrange for one of the adults to be home. Overall, would love to stay again but the lack of cleanliness was a huge turnoff.

  *This review was originally posted on Vrbo

  Manager's Response:

  Susan, we extend our sincere apologies for the disappointment you experienced during your stay at our condo. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.
  
  Firstly, we want to clarify that our condo is one of the largest units at the Majestic, spanning 1200 sq ft and accommodating up to 8 guests. This can be viewed in our listing photos. We regret if this information was not conveyed accurately in our listing.
  
  Regarding the issue with the bed sheets, our housekeeping team confirmed that what appeared to be hair on the sheets was actually lint from black towels washed with them by the previous guest. Nevertheless, we understand your concern and are committed to ensuring thorough inspection and laundering processes moving forward. We apologize for any discomfort this may have caused and offered to provide fresh sheets to rectify the situation.
  
  Cleanliness is paramount to us, and we take any lapses seriously. We encourage guests to reach out to management upon check-in if anything appears amiss so that we can address concerns promptly and ensure a comfortable stay.
  
  The cable issue was indeed a resort-wide problem stemming from malfunctioning cable boxes. Comcast technicians were diligently working to address these issues on a floor-by-floor basis, but due to the volume of units requiring service, it was challenging to provide advance notice of their arrival. We regret any disruption this may have caused to your experience and appreciate your patience and understanding as we worked to resolve the issue.
  
  Your feedback helps us improve, and we hope for the opportunity to welcome you back for a more enjoyable stay in the future. Please do not hesitate to reach out directly if you choose to stay with us again so that we can ensure your experience exceeds expectations.

• Spring Break Getaway

  4/5

  The condo was very nice. My only complain is I did not like the sheets the came off the bed at night.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thanks for staying with us! Thank you for the feedback on the sheets; we will be replacing them!"

• Family moment!!

  5/5

  I had a great time with my family! I recommend the appt for your next trip, excellent appt and beautiful view!!

  *This review was originally posted on Vrbo

  Manager's Response:

  From The Owner: "Thank you for staying with us! Happy to host you again!"

• Nice view

  3/5

  The view of the beach was lovely and all the amenities of the hotel was great. It’s not in walking distance of a lot of things, but it is on the quieter side which was nice.

  *This review was originally posted on Vrbo

• Nice view

  3/5

  The view of the beach was lovely and all the amenities of the hotel was great. It’s not in walking distance of a lot of things, but it is on the quieter side which was nice.

  Manager's Response:

  Hi Stephany, we’re so glad you enjoyed the view, but we’re sorry other aspects of your stay fell short of expectations. After sending your feedback to the owner, they’d like to share the following:
  - We do include a map on our listing so that guests can see the approximate location of the home before booking, but we apologize that this caught you off guard.
  - We provide plenty of suggestions in the listing description of nearby attractions, but ultimately it’s up to the guest how they want to spend their time in the area.
  - Staying in a vacation rental allows you to immerse yourself in the local community and experience the destination like a resident.
  - You can explore neighborhood restaurants, local attractions, and hidden gems that may not be as readily accessible in a hotel's tourist-centric areas.
  - We hope you keep us in mind for your future travels. We’d love to host you the next time you visit! Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review!