Waterfront Cape Coral Home w/ Lanai & Private Pool

Reviews

• Springtime vaca

  5/5

  The home is older, but in great condition. Lots of space to spread out. In a quiet neighborhood with a nice view over the canal in the back. It would be nice if the pool was heated! Overall a great experience.

  *This review was originally posted on Vrbo

• House is decent, location is not beach friendly

  3/5

  Our stay was fine. The house had everything we needed and was in decent condition, but the age of the bathrooms was evident. The pool is not heated, so it was too cold for adults to swim, but the kids enjoyed it. We stayed the last week of March, so the pool is probably warmer in later months. This is not a luxury rental, but the price reflects that.

  Be aware that this house is easily 30-40 minutes to the closest public beach. Traffic in the area was very heavy at all times of the day, so expect longer travel times for even short trips to the store, etc.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristin, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The bathrooms are in good condition and are accurately depicted in the listing photos.
  - Our listing doesn't advertise the pool as heated since we don't offer this service. However, we appreciate your feedback, and we're exploring the possibility of adding this feature as part of future upgrades. 
  - We include a map on our listing so that guests can see the approximate location of the home before booking. We encourage guests to research the area to determine if the location meets their preferences. We also provide a welcome book containing tips for avoiding traffic as much as possible and accessing faster routes.
  Thank you for choosing to stay with us. 

• April stay

  3/5

  The neighborhood was quiet, but the property was dated and not as clean as I would expect something on VRBO to be. Doors were dirty throughout the home and the pool area was very poorly maintained. The general clutter in the garage and laundry area was also not great. The biggest issue turned out to be the keys. There should be one that unlocks all the locks as it’s very easy to get locked out of the house. There is a deadbolt on the front door that has no lock and the garage door had no opener available that we found. The house also wound up being much further from Cape Coral than expected, so that didn’t help. We were only there a few nights, but I wouldn’t stay again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Catina, we sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable to us, and we take it seriously to ensure that future guests have a better experience.
  
  Regarding cleanliness, we have a reliable cleaning team, and while we seldom receive complaints, we understand that your experience fell short of expectations. We have promptly addressed your concerns with our cleaning crew to ensure that all areas, including doors and pool surroundings, are thoroughly cleaned and maintained to our standards.
  
  Regarding the keys and access, we provide detailed instructions in the provided handbook to facilitate a smooth check-in process. We apologize if this wasn't clear, and we'll take steps to make it more evident for future guests.
  
  Regarding the location, we strive to provide accurate information in our listing, including a map indicating our proximity to Cape Coral. We regret any confusion and will review our listing to ensure clarity for future guests.
  
  Once again, we apologize for any inconvenience you encountered. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out if you have any further concerns or if there's anything else we can do to improve your experience.
  
  Thank you for choosing to stay with us.

• 28thPlace

  2/5

  House in need of a deep cleaning. Cracks around counters and floors allowed ants to get in. Pest plug ins are evidence of problems.

  Too much clutter in cabinets and garage. Seems like no one cleaned out to prepare for people to rent. Way too many glasses of odd size in kitchen cabinets.

  Pool area needs to be power washed.

  30 inch Television way too small. Living room furniture too uncomfortable.

  Pots and pans are inadequate. Appliances were very nice. Needed better coffee maker.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Richard, it is the homeowner's mission to provide a 5-star experience for all their guests. We appreciate your review and your letting us know about our shortcomings.
  
  We have listened and everything has been managed and resolved. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to strive for the 5-star experiences we know we can deliver."

• Fair

  3/5

  Large, quiet, and private but house and furnishings not as new or nice as pictures led me to believe. Hot water failure in the master bath. No streaming capability on the undersized TV. I have rented much nicer homes in Cape Coral.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Daniel, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: 
  - The character and style of a home is a personal preference, and we furnished ours in hopes that it would appeal to most of our guests with both old and new aesthetics. Professional photos and the description on our listing best represent the home. Guests are encouraged to book a vacation home that best suits their taste.
  - A mechanic has already visited the house to inspect the water heater issue. Upon examination, all breakers were found to be in working order. It's important to note that the hot water may not be instant. However, after testing, it was found that the hot water supply was functioning properly.
  - We appreciate your feedback and are actively addressing the TV situation. 
  Thank you for choosing to stay with us.