Bright & Cozy Duck Creek Cabin w/ Grill & Fire Pit

Reviews

• Great Cabin

  5/5

  We stayed over spring break. There was a lot of snow on the property and in the community: 2 to 4 feet depending on the area.

  The cabin was great, it was easy to check in and check out, and the property owner was easy to contact with questions.

  *This review was originally posted on Vrbo

• Trust

  1/5

  Owner blame me for things that we didn't do. My mistake was that I didn't take a pictures of damages and dirty places.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Artem, we have passed your comments on to the homeowner who would like to share the following:
  We were surprised to receive your feedback. During your stay, you and your guests caused significant damage to the cabin. A hole was burnt through the countertop, a lamp was broken, and garbage and debris were left throughout the cabin. Additionally, the sheets on one of the beds were badly stained and had to be thrown away. We want to clarify that the cabin is thoroughly cleaned and disinfected after each guest leaves, ensuring it is ready for the next guest's arrival. However, after your stay, the cabin required extensive cleaning and additional staff to properly cleanse it.
  We take pride in our homes and strive to provide the best possible experience for our guests. We look forward to hosting many satisfied guests at this property.

• Great Stay

  5/5

  Great Stay!

  *This review was originally posted on Vrbo

• Don’t Recommended

  2/5

  Master bedroom is a terrible. Closet was locked, unable to hang up any clothes. This was so inconvenient and made me very uncomfortable not knowing what could be hiding inside the closet. I called the host and his response was, “that is my room and I can restrict access to any part of my property, no one had ever complained all these years, you can use the coat hooks downstairs…” That’s was an unacceptable response and excuse. No trash can in the master but strangely all 3 other rooms have one. The worst 2 night sleep ever. Pillows were over filled they’re 6” in height. All my guests were very unhappy with the mattresses, they are old and soft. We practically sinks in it. Worst neck and back pain in the morning. Dirty and stained comforter. So we never used them. The check out instructions was to remove all used beddings and linens but to fold up the comforters that means they don’t clean it. Yuck!! Found hair inside one of the pillow case. Cabin was advertised for up to 12 people. But there were only 9 bath towels and they were little tiny towels, 3 hand towels and 5 wash cloths. No bath soap, only 4 travel size shampoos & conditioners. Not enough toilet paper downstairs, my guests took one roll from the upstairs bathroom. Only provided 6 bowls, not everyone was able to have cereal or oatmeal or soup at the same time. Had to keep washing dishes. Only 10 chairs total at the dining and breakfast table. We had 12 people! Sad no Christmas decor! Felt like we’re at a cheap motel

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kitty, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We strive to provide our guests with a 5 star experience with every stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - It’s standard at vacation rentals for the homeowner to have a few locked closets around the home where they store their personal belongings. For guests’ convenience, these storage closets are always locked.
  - We apologize if the hooks and storage provided did not fit your needs. Guests are always given enough space to store their things, especially for longer stays or larger groups, there are many places throughout the home for guests' belongings.
  - We’re sorry to hear that you weren’t comfortable during your stay. We do know that mattress and pillow preference is unique to each guest and while we try to accommodate all guests' comfort, mattress taste is subjective. We're sorry they didn't meet your preferences.
  - It’s standard at vacation rentals for the homeowner to provide a starter supply of essentials for guests’ convenience. Guests may have to purchase additional supplies, especially for longer stays or larger groups. We apologize if the items provided did not fit your needs.
  - While we do regret our home was not up to your expectations, we’re happy to share that no issues were reported by our most recent guests. We strive to provide our guests with a 5 star experience with every stay. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Cabin

  5/5

  Overall very well!!

  Just the mattress aren't comfortable

  *This review was originally posted on Vrbo