Modern Michigan Condo ~ 1 Mi to Grand Traverse Bay

Reviews

• 5/5

  Amazing will book again.

  *This review was originally posted on Vrbo

• Limited Parking and Request to do Laundry

  2/5

  Nice place but does not accommodate more than one vehicle. Additional "free parking" on streets, as listed in the description, is not accurate. Paid daily parking is available one mile from the condo. The Welcome notebook provides checkout instructions that include stripping the bed linens and washing them before leaving. This should be included in the cleaning fee. Left a message for the manager requesting suggestions for parking but did not receive a reply until two days later.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Janie, we’re sorry to hear your stay didn't meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We take pride in offering our guests the best possible experience, including timely responses. We provide guests with two cell numbers and two email addresses, requesting that they use both for urgent matters. In this case, one number was called late at night to discuss parking, and the call was returned within 24 hours.
  - Parking can be challenging in Traverse City, especially in our 9-unit complex. It's important to note that our listing explicitly mentions that we provide one designated parking spot, as is the case for all units in our complex. It's also mentioned that street parking is available on a first-come, first-served basis. We do not include any information stating that there is free parking outside of the one spot designated at the complex.
  - As is standard for vacation rentals, guests are asked to complete a few small tasks, like stripping linens and starting a load of laundry, as part of checkout to help us provide quick turnarounds for our guests. If you had reached out to us about these concerns, we would have advised you to skip these items, and we would have handled them.
  - The cleaning fee covers a professional service that sanitizes and prepares the home for each new guest. We pay a premium for cleaning that we do not fully pass on to our guests.
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for.

• Front Street Condo

  4/5

  Nice, newer condo on the smaller side with no outdoor space. The bedrooms are great. Living room area, not so much. The location is pretty good. Beach access is about 2 blocks away. The start of the downtown area is about 6 blocks away. Parking space is included, albeit a tight spot. Meaning bigger vehicles could have issues. Also had problems with other cars taking my parking space leaving me nowhere to park.

  This is a ground level unit. The unit above you can be very loud. Meaning constant running around, dropping stuff, etc. And this started EARLY AM, every day. Not the biggest deal as we were never in the unit, but def noticeable and obnoxious when we were there.

  I was able to land a super competitive rate, so all in all, I was happy. I would definitely consider staying here again. The check-in process was SUPER easy.

• Very nice unit

  4/5

  The unit was very well stocked and as described. Very well kept and stocked with needed items. Very nice unit.The neighborhood, however, leaves something to be desired. Neighboring properties and not kept up, tall grass and weeds, junk, and other things. I can't believe the local municipality doesn't address the issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Michael, the homeowner works hard to provide an ideal stay for all guests, and they would like to clarify the following:
  
  Our goal is to consistently earn a 5-star rating for each stay. While we take great care to ensure the quality of our unit, it's important to note that we have no influence over neighboring properties or units located above us. As one of nine units within a complex, our control is limited to our own space. This limitation is one of the driving forces behind our commitment to offering a wide range of amenities- including Casper mattresses- and premium finishes to enhance your experience. Thank you for your understanding.

• Fantastic property!!

  5/5

  This property far exceeded our expectations. Loved the bright white and modern appliances. Water pressure is outstanding. Enjoyed our stay.

  *This review was originally posted on Vrbo