Pet-Friendly Cabin w/ Fire Pit, BBQ & Great Deck!

Reviews

• Sweet cabin

  5/5

  This is a rustic, perfectly well outfitted cabin. Had everything that we needed in the kitchen. The beds and the couches were very comfortable. Bonus points for the well water being really soft and tasting good. It’s a sweet little spot. So grateful it is pet friendly!

  *This review was originally posted on Vrbo

• Family fun cabin

  5/5

  Adorable cabin with a central location to see everything in the Pioneer Valley/ Berkshires/Greater Springfield areas. The cabin is perfect for playing games, fishing, exploring the nearby lake and state parks or just plain relaxing! Be sure to bring marshmallows for toasting in the fire pit. Enjoy!

  *This review was originally posted on Vrbo

• SOOO DISAPPOINTED

  2/5

  Location was not quite as remote as we hoped and the pictures are deceiving.

  For the money, it was not what we expected.

  Main problem was after arrival it was difficult to reach host with any questions. Repeated texts and phone calls and he finally responded. He was very nice but just not available.

  We had no satellite signal for TV. So there was no way to watch movies or TV.

  Cleanliness was mediocre at best & certainly not worth the cleaning fee. Many lightbulbs in lamps did not work and batteries were dead in remote. Outside chairs and tables were filthy.

  No wood for firepit.

  We left after 3 nights and we had booked for a week.

  Manager's Response:

  Hi Anne, We were sorry to hear that you were disappointed with your stay. After going over your feedback, the homeowner wanted to follow up on the items that you mention:
  - Travelers can see the property location on the listing map before they book
  - There are only neighbors to one side of the cabin. The owners don't spend much time there, and they weren't present during your stay
  - The owner did respond to your questions about the TV via text/phone in a timely manner
  - The satellite was out due to the poor weather, which is of course outside the control of the owner
  - The cabin is thoroughly cleaned & sanitized for each new guest
  - They also check the lights, remotes, DVDs, etc
  It is not advertised that the owner provides firewood, but they do supply durologs for the inside fireplace and starter sticks
  You told the owner that you were leaving early due to a change in plans, and they wish that you had let them know about your concerns instead! They'd have been happy to help however possible so that you could have a great stay at the cabin.

• Hmmmm

  2/5

  I really wanted to like this place since it is such a wonderful location. Unfortunately, it has a property management system that never responds among other problems. I arrived in the rain and the key code was wrong--after being on hold for 30 minutes the owner's son happened to drive by and let me in. There was no heat in the house so he left a space heater and some firewood but it turned out the furnace was broken and the temps were in the 40s. The kitchen sink was stopped up and so the next day the owner finally arrived to fix the sink and furnace. He couldn't get the furnace to work so left a second space heater that blew all the circuit breakers so the next day he came back again to fix the lights and the shower light was never restored. Showers in the cold and dark are not fun. He begrudgingly gave me an extra night when I pushed for it but then that night the water went out. The whole week was spent getting things fixed and he refused to refund any of my trip. I have always had great experiences but this one was uniquely bad---despite the beautiful woods and stars.

  *This review was originally posted on Vrbo

• Do not rent this house

  1/5

  There were a number of issues. This house is falsely advertised, especially for the price. We stayed 30 min. and left. We were extremely disappointed.

  -place smelled and was musty. Coach was very wet

  -owner asked us to lie to neighbors if asked who we were

  -no doors on either of the bedrooms

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dania, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We had thoroughly cleaned the home before your arrival; especially in light of COVID, we do our absolute best to provide a clean and sanitized space for our guests to enjoy
  - We wish you would have given us a chance to come to resolve any issues promptly before you left the property; we were happy to come back out immediately and reclean
  - Additionally, we would've appreciated some communication from you to us, the owners, or our management team about your dissatisfaction so we could have been in the loop about your experience and next steps
  - We advertise this accurately as a cabin in the woods. We're sorry if the property fell short of your expectations, however, we make sure our photos and listing description is accurate so guests know what to expect before booking (including features like the curtains as bedroom doors)
  - Lastly, we ask our guests to be considerate of our neighbors, and also we'd like to note that the day you arrived was rainy which made the environment damp
  Thanks for letting us know about your stay.