Marshall Getaway w/ Balcony, Fire Pit & Game Room!

Reviews

• Spacious house with plenty of VIEWS!

  3/5

  House is spacious and can accommodate an extended family gathering. Bedrooms were large, with adequate amenities. Overall, the house is old but fits in with the mountain home vibes. There are windows in every room that maximize opportunity for mountain views. House has been furnished thoughtfully, kids really loved the table and library in the upstairs sunroom. The game room was also a HIT! It has arcade games, ping pong, foosball, and a PIANO! The only issue with the house was the cleanliness, or lack thereof. The house was tidy but DIRTY! The fans in the bedrooms had half an inch of dust built up, also dust trapped in the exhausts in the bathrooms, there were hair on the bathroom floor upon our arrival, the main floor was so dirty that my son's feet were black with dirt with just 5 minutes of walking on them. They need to fire their current cleaner and get a new one. I would have given 5 stars if the property was clean. A hefty cleaning fee is charged for NO cleaning.

  *This review was originally posted on Vrbo

  Manager's Response:

  Mariam, thank you for your valuable feedback and for highlighting the aspects of our home that you and your family enjoyed, including the space, amenities, and entertainment options.
  
  I'm truly sorry to learn about the cleanliness concerns during your visit. The weather conditions, with consistent rain, unfortunately, led to more mud and dirt being tracked inside than usual. However, this does not excuse the standards of cleanliness you experienced. We take full responsibility and sincerely apologize for any discomfort caused.
  
  We've always received positive remarks about our cleaning service, making your feedback both surprising and a cause for immediate action. We are committed to ensuring our home meets the high standards our guests expect and deserve.
  
  Rest assured, we will address these concerns with our cleaning team to prevent future occurrences. Had we been aware during your stay, we would have made every effort to resolve these issues promptly.
  
  The cleaning fee supports a professional service aimed at providing a clean, welcoming environment for every guest. We're disappointed we missed the mark for your stay and are dedicated to making improvements.
  
  We hope to have the opportunity to host you again and provide a stay that fully meets your expectations.

• Snow Tubing!

  5/5

  For a Christmas gift, I took my 4 daughters and their families to NC snow tubing. The space was perfect! It was easy to get to, had everything we needed and had so much space for everyone to spread out. I would recommend this for a family location - it was easy to be there and the views are remarkable!!

  *This review was originally posted on Vrbo

• Family Christmas in the Mountains

  5/5

  Perfect for our Christmas holiday for our 3 generational family of 13, ages 10-70. VERY spacious! 3 fridge/freezers. Huge rec room with large wet bar, ping pong, foosball, arcade games, and other micellany. Yard large enough for family touch football.

  *This review was originally posted on Vrbo

• Family time

  5/5

  We had the best time gathering at this property. Everything was clean, the property manager was within a phone call away and answered promptly. We had plenty of room for all of us.

  *This review was originally posted on Vrbo

• Amazing Home and Location!!!!

  5/5

  Checkin and checkout were a breeze. The home itself easily accommodates a large family and you absolutely cannot beat the views!

  *This review was originally posted on Vrbo