Walk to Turtle Beach from Kailua-Kona Apt!

Reviews

• Would stay there again!

  5/5

  The apartment was clean and had things for the beach in the closet, dishes and pans for cooking, a lovely place to sit outdoors and it was close to some attractions. It's only problem is it has a Kuerig coffee pot which made it tough to drink the Kona coffee in the morning. Hopefully they will think to add a reusable coffee cup pod. Also the pictures make it seem bigger than it was. Still I would stay there again.

  *This review was originally posted on Vrbo

• Would stay there again!

  5/5

  The apartment was clean and had things for the beach in the closet, dishes and pans for cooking, a lovely place to sit outdoors and it was close to some attractions. It's only problem is it has a Kuerig coffee pot which made it tough to drink the Kona coffee in the morning. Hopefully they will think to add a reusable coffee cup pod. Also the pictures make it seem bigger than it was. Still I would stay there again.

• Will not come back to stay here

  2/5

  It needs help - well it took us 2 1/2 hours to find a place because they had the wrong address written down. They also had the wrong code to get in the door. We couldn’t get in the door until we found out that the assistant manager lived upstairs no hot water for days will not never come back here

  *This review was originally posted on Vrbo

• I do not recommend

  1/5

  I do not recommend this place. We ended up leaving 3 days into our stay. There was cockroaches inside the house, one crawed on to my pizza when I went to grab another slice (this was my final straw), no ac, no laundry, most of the windows had broken panels letting bugs in, the walls and the ceiling are paper thin you can hear everything the neighbors are doing and talking about at normal talking levels, the house is very dark, all the dishes needed to be washed before using them, it very hard to find on the maps and has no outside lighting so if you come in when it's dark out good luck and last there was not enough hot water to take a full shower let alone fill the bath for my son.

  The only positive I have to say is the bed was comfortable, the appliances work (microwave, fridge and Krueger coffee machine) and a spot to park.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Isis, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for your feedback. We take guest concerns seriously and strive to address them promptly.
  - Regarding the issues you encountered during your stay, we want to assure you that steps have been taken to improve the situation. Firstly, a brand new water heater was installed on Monday, 2/5/2024, to ensure an adequate supply of hot water for our guests.
  - While we do have regular pest control services, it's important to note that being in Hawaii means we are susceptible to pests. However, we are committed to maintaining a clean and comfortable environment for our guests and will continue to address any pest-related issues promptly.
  - Regarding the lack of AC and laundry facilities, these amenities were not advertised or included in our listing description. Additionally, we apologize for any inconvenience caused by the broken window louvers, which have since been repaired to prevent any further issues.
  - We understand your concerns about the difficulty in finding the property and the lack of outside lighting. We have updated the address in the system and provided clearer directions to assist guests in locating the property. Please note that the outside lights were not left on due to the uncertainty of your arrival time and out of consideration for our neighbors' sleep. However, we will ensure that lights are left on for future arrivals when we have advance notice.
  - We appreciate your acknowledgment of the comfortable bed and functioning appliances. Your satisfaction is important to us, and we hope that these improvements address your concerns. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
  Thank you for choosing to stay with us, and we hope to have the opportunity to host you again under more favorable circumstances.

• 3/5

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  *This review was originally posted on Vrbo