‘John Wayne' Apartment - Deck, BBQ, Horses On-Site

Reviews

• No huge complaints

  4/5

  Stay was great. Just a couple things we noted. #1 check in. Kinda had to roam around to find someone to check in. #2 no A/c which we were aware of and that was fine but most windows didn't have screens in so we didn't even really want to open them up. No other complaints. Room was as expected. Fully stocked kitchen, all good. I would return.:)

• Not worth the money

  1/5

  This was a very unpleasant stay for us. From the problems in communication (we never received a check-in email until I requested it, had to go through 3 different entities to contact the physical location), to being terrorized by their pet Turkey… it was not enjoyable to say the least. The male host was very friendly and kind. Note to all potential guests, there are NO kitchen staples, NO air conditioner, and their fans barely work. There is no rug to help with mud inside the front door and only one window had a screen. Also, this is not a cabin but more like an apartment in a building in the woods. You are right on top of your neighbors. Parking is not convenient. You have to unload and then park in a lot down the hill, then walk back and forth if you forget something. I’m not trying to be rude but to just make others aware about what to expect.

• They never sent me a check in email so I don’t know

  1/5

  Never sent check in instructions. When I got there no one was there and no one answered the phone. Sent many messages nothing. Finally, a management company called me and said no refunds. They even charged me the cleaning fee. Also, if you stay here the parking lot is a half mile from the house and you have to take a mud trail to get there. I

  *This review was originally posted on Vrbo

  Manager's Response:

  Craig, we take it seriously when guests let us know that we missed the mark. We know how frustrating it is when you can’t reach someone during your stay, and we apologize that Evolve’s communication fell short. We have increased our staffing to make sure that we can respond to guests in a timely fashion moving forward. After sending your feedback to the homeowner, we'd also like to share the following:
  -We're sorry to hear that you never received check-in instructions from the host; we trust that this issue and the topic of reimbursement have been addressed by them. Moving forward, this should not be a recurring issue.
  -The parking lot is located about 5 minutes from the cabin and you must take a dirt trail to get there. Unfortunately, there was a significant amount of rainfall before your stay so it may have made travel more difficult.
  We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.

• Peaceful weekend getaway

  5/5

  We truly enjoyed our weekend stay at the Urban Saddle Ranch. Our cabin was cozy and clean. The setting is beautiful. We hope to return.

  *This review was originally posted on Vrbo

• Thank you!

  4/5

  WE had a great time. The ranch was close to great hiking, biking and other outdoor activities. Quiet setting, which was wonderful after a full day of adventures! The only thing we would suggest would be parking at "all" the cabins be made available. Walking from the main parking lot at night was rough.

  *This review was originally posted on Vrbo