Quiet Cabin w/ Mountain Views ~ 3 Mi to Gatlinburg

Reviews

• Definitely a cabin in the woods

  5/5

  Exactly what the description says. We had a great couple of days.

  *This review was originally posted on Vrbo

• Clean and Convenient

  5/5

  Very clean property and convenient location close to downtown Gatlinburg!

  *This review was originally posted on Vrbo

• Everything was amazing but shower curtains had mold on them

  3/5

  We had an over all amazing time

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Shulanda Wallin, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - After hearing your feedback, I promptly contacted my cleaning team to address the concerns you raised. We have initiated discussions on implementing new procedures for the selection and replacement of shower curtains to ensure a more consistent and satisfactory experience for our guests. I apologize for any inconvenience caused, and I want to assure you that we are taking proactive steps to prevent such issues from occurring in the future.
  Thanks for taking the time to leave your review.

• Its was.nice

  4/5

  Good location but very cold inside need more blankets

  *This review was originally posted on Vrbo

• Gatlinburg

  3/5

  This is a very outdated house. Stove dirty, one of the bathrooms had been recently use because there were dirty towel and washcloth plus the heat light was still running and room was very hot. Texted contact number and all she said was didn’t know it was like that no other response about it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Janet, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  -We regret to learn that your stay did not meet your expectations. Our property, with its fifty-year history, carries a unique charm that we endeavor to accurately represent through our professional listing photos.
  -Notably, we've recently updated all bedroom and living room furniture while being mindful to maintain the rustic charm that defines our mountain house. We aimed to preserve the mountain house's authentic charm without transforming it into an overly illuminated setting.
  -We adhere to specific check-in times to ensure a seamless experience for all guests and to uphold our cleaning service schedule. Deviating from these times can disrupt the cleaning process, impacting the overall experience for our guests.
  -Additionally, our heating system operates discreetly without display lights, which might differ from what you might be accustomed to. We recently installed a new HVAC system to ensure comfort, especially given the unpredictable nature of Tennessee's weather, as evidenced by the drastic temperature changes just days before your stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.