'The Phoenix' Gatlinburg Family Cabin w/ Hot Tub!

Reviews

• Trip to Gatlinburg

  2/5

  The cleanliness of the house was terrible. The dishes were dirty, beyond dusty and the floors looked like they had never been mopped. The house had plenty of tvs but none of the remotes worked. The downstairs bathroom was not clean. The location overall was great. Close to downtown. We will definitely be back to Gatlinburg, but will not stay in this house.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Taylor, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the cleaning crew, and they would like to reassure you that the home was thoroughly cleaned before your arrival, and they have photo documentation to support this. However, we understand that perceptions of cleanliness can vary, and we apologize if you felt otherwise.
  We wish that you had reached out to us during your stay so that we could have promptly addressed any issues or concerns you had. Our priority is always to ensure that our guests have a seamless and enjoyable experience, and we are here to assist you in any way we can.
  Thank you for taking the time to share your review with us.

• Our stay

  5/5

  The inside of the cabin was beautiful. The beds are very comfortable. Overall a nice place.

  *This review was originally posted on Vrbo

• Great place

  5/5

  We loved this cabin. Cozy and clean. Road to get to the cabin is very winding and steep, but you are in the mountains. Parking is for two cars max. Plenty of room for the 5 of us. You can also park at the bottom of the hill at the welcome center and ride the trolly to downtown Gatlinburg.

• Nice house and location

  4/5

  Needed a little updating and deep cleaning on some of the furniture. Loved the location and the house was cute. Needs a few more pots and pans. Hot tub was not hot Property manager was very responsive. We would come back here.

  *This review was originally posted on Vrbo

• Needs beds!

  3/5

  The location of the property is wonderful. i’ll give it five stars for the convenience. The two major problems were the curtains. Don’t really cover much and were poorly installed. Which is very inconvenient since the house is on the turn of every car light shines into it. The main issue is the beds are extremely uncomfortable. one would assume based on the rates of this house that the beds would be far more comfortable. They’re old, or out and I personally believe they should be replaced as soon as possible. Even our young children 8 & 9) complained and they can sleep anywhere. If I owned this property, I would be embarrassed that the curtains are so cheap and poorly installed, and that the beds are extremely uncomfortable. If those two things were addressed, we would most likely come back. At this point, we will look for another house because for that price, in that area, we have found places that are far more comfortable.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Austin, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following:
  - We're glad to hear you enjoyed the location!
  - While we try to accommodate all guests' comfort, we're sorry the beds didn't meet your preferences.
  - We're committed to ensuring everything is in top-notch condition, so we'll definitely take a look at the curtains to ensure they're both in good shape and properly installed.
  We're grateful for your valuable insights, and your feedback encourages us to continue improving our guests' experiences.