Tropical Volcano Bungalow < 4 Mi to Nat'l Park!

Reviews

• hawaii family vacation

  4/5

  Nice house and accomodated us all

  *This review was originally posted on Vrbo

• Loved this house!

  5/5

  We absolutely loved this house! The location was great and the yard is to die for! We loved being in the cooler higher elevation. The house was very spacious with lots of space for our belongings. We had plenty of supplies of everything we needed (blankets, pillows, soaps, trash bags, kitchen items of all sorts, etc). We loved being able to borrow anything we needed for the beach too! There were plenty of toys, games, and movies to keep our kids entertained at night. I cannot say enough good things about this house and it's property manager!

  Tip: if the dehumidifiers won't turn on, it is because the water collection tank needs to be emptied (about every 8 hours or so). They work like a charm and controlled the humidity so well in the house!

• Great Family friendly house and neighborhood!

  5/5

  I have stayed in many places around the USA and this was by far the BEST experience I have ever had! This house is a mazing! I brought my wife and three kids and there was plenty of room for more! It's just steps away from Volcanoes National Park and just a short drive some of the most amazing beaches Hawaii can offer! It's in the middle of the rainforest with mind-blowing views! We saw a variety of wildlife from our bedroom window! The neighborhood is very peaceful and Thom is a great and very attentive host.

  If you want to experience the best Hawaii has to offer you need to stay in this place!

• Old and Dingy

  2/5

  The property itself is quite beautiful if you want to be a forest like setting. The house however is quite old and felt very dirty. The bedding, pillows, and extra blankets were gross. Extra blankets and pillow were left in the middle of the living room and they were pretty disgusting. The bottom living area and bedroom were dark, cold, and dingy. The downstairs bath had no privacy. The washing machine kept turning off on its own before it hit the spin cycle so we had to go to a laundry mat because our clothes were sopping wet. The kitchen was too small and layout made it impossible to move around. It was a constant traffic jam. The photos online make the house look a lot bigger and better than it actually is.

  *This review was originally posted on Vrbo

  Manager's Response:

  Aloha Ipo, we're glad you enjoyed the location! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that our guests have an exceptional experience with us and uphold high standards of hospitality and appreciate receiving feedback, especially if it will help provide a better experience for our guests. We are sorry to hear that you did not have the five-star experience we endeavor to provide.
  - Communication is highly important to us and we maintain consistent availability to our guests. Our Guest Contact confirmed that he did establish contact with you at your arrival but did not receive any other correspondence during your stay. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to address any of your issues immediately.
  - By the time we were notified about the washer concern, we had already completed several loads of laundry with no problem. Not sure what happened but please let us know right away so we can help solve the issue.
  - The privacy of our guests is a top priority. The slated door on the bathroom does provide privacy, however, if you are referring to the fact that the door does not lock, you are correct. No one has pointed this out as a problem but we can certainly put a locking mechanism so it will be more private.
  - We value the cleanliness of the home. The cleaners take pride in making sure that the home is professionally and thoroughly cleaned upon your arrival.
  We have continued to receive 5-star reviews on our property. We truly go above and beyond to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• relaxing home with plenty of space for 6

  5/5

  Thom was very attentive and helpful during our stay. We had no issues and loved the space for our family.

  *This review was originally posted on Vrbo